Great! We ship to [quick-flag] from Kuala Lumpur, MY

GETTING STARTED

How long does it take for my order to be processed?

From the time your order is placed and the date when you or your customer receives it, there are two processes to consider. 

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive notification with shipping information if applicable.  Depending on the circumstances and inventory levels, it may take longer than usual. 

Shipping: You have several shipping options to choose from – they can range within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

 

How can I check the status of an order?

From your Dashboard you will see your order history under “Orders.” When selecting a specific order, a new window will appear with additional details. Here you will find your order status. 

Your order will reflect one of the following statuses:

  1. Draft – Your order has not yet been confirmed or completed (select the red box to confirm your order and begin the fulfillment process). 
  2. Pending – Your order has been submitted and received by Printful and is now waiting for the fulfillment process to begin. 
  3. On Hold – Your order has been placed on hold. This is usually due to an item being out of stock, an issue regarding graphics, mockups, or other potential issues that we need to address with you. Check the order notes for details on what we need from you. Contact us if you have any questions. 
  4. Being Fulfilled – Your order has been deemed ready for fulfillment and the process has begun. An estimated time for completion will show in the status bar. Typically fulfillment time is 2-7 business days. 
  5. Partially Fulfilled – Your order may contain products that do not ship together, in this case you may see the order as partially fulfilled. This means some portion of your overall order is already complete and we are still working on another shipment in that same order. You will see tracking information for any packages that have already been shipped out. 
  6. Fulfilled – Your order has been printed and packaged and is ready to go! The Tracking Info button should appear next to your shipment information and if the level of service selected for shipping included tracking your updates should go live within 24 hours. You will receive a notification from us once the order has left our building. 

Is there a minimum quantity on orders?

The answer is NO.
There are no minimum quantity. You can order 1, 4, 200 its entirely up to you.
Please contact us if you’re ordering more than 20 items for discounts

Color Matching Disclaimer

There aren’t many things our incredible DTG process cannot achieve; however, you must be very cautious when using bright neon and pastel RGB values in your print files (i.e.; hot pinks, lime greens, construction orange, highlighter yellow, easter egg shades, etc).

RGB colors can change during the heating and color conversion process (from RGB to CYMK). Due to this, not all of the colors in your artwork will look the same once printed on a physical garment and we cannot guarantee color accuracy 100%.

If exact colors are important to you, we suggest ordering one of our pre-made color swatches on a sample garment to see how the RGB colors actually look printed on a physical garment.

Then, use those swatches to determine the RGB values you’ll use in your artwork. This will guarantee the most accurate color representation on your products.

We also offer graphics assistance/editing services, if you’d prefer us to make any color corrections for you! 

PRODUCT

Is there a minimum quantity on orders?

The answer is NO.
There are no minimum quantity. You can order 1, 4, 200 its entirely up to you.
Please contact us if you’re ordering more than 20 items for discounts

What is DTG?

DTG is Direct to Garment printing method that is popular and low cost nowadays.
It allows us to print a single item at a cost cheaper than silk screen printing.
It uses sublimation inks and it looks great!

What type of ink do you use?

We use premium ink sublimation for DTG (direct to garment) printing.
It is safe for children and last long.

How are shirts packed?

Each shirt is folded and packed into poly mailers for shipment.

Can you print and ship on behalf of my brand

Yes absolutely.
You will have to provide us with your branding stuffs. 

How are mugs made?

Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.

 

SHIPPING

What if the product is damaged in the mail?

We ask for photo verification of the damaged goods send to orders@printalley.my, then we’ll gladly send a replacement at no cost to you.

What if the product is lost in the mail?

If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, Print Alley unfortunately would not take responsibility. 

How are your products packaged for shipment?

Because of the variety of product we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Frames and canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28×5.5×38.

Is there a minimum quantity on orders?

The answer is NO.
There are no minimum quantity. You can order 1, 4, 200 its entirely up to you.
Please contact us if you’re ordering more than 20 items for discounts

Where can I find the tracking information for my orders?

We will send you tracking information with the automatic shipping notifaction you recieve after an order is fulfilled. Tracking information can also be found by selecting the order on your Dashboard.

Note that international orders shipped via a flat or standard rate do not include full tracking. 

TERMS / POLICIES / RETURNS

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delievery date. 

Can I use Print Alley if I live outside Malaysia?

Of course you can. Printful serves as a fulfillment service only, so it’s not mandatory to be located anywhere nearby. The only issue you may face is delivery time and shipping fees. Since we’re located in Malaysia, delivery to international customers can take up to 20 business days and costs more than domestic.

Who pays the customs duties & taxes?

Shipments outside of Malaysia may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. Your client is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.

 

What if the product is damaged in the mail?

We ask for photo verification of the damaged goods send to orders@printalley.my , then we’ll gladly send a replacement at no cost to you.

Can I print copyrighted images?

We don’t assume responsibility for copyrighted designs sent to us for printing. By submitting a design, you warrant that you’re authorized to manufacture products with that design. If you have obtained the right to print copyrighted images, scan the documentation and send us a copy at orders@printalley.my